компания "марс" mars is a family-owned business with more than $35 billion in global sales. we produce some of the world’s best-loved brands: m&m’s®, snickers®, twix®, milky way®, dove®, pedigree®, royal canin®, whiskas®, extra®, orbit®, 5™, skittles®, uncle ben’s®, mars drinks and cocoavia®. alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses. mars operates in more than 80 countries. the mars five principles – quality, responsibility, mutuality, efficiency and freedom – inspire our 125,000 associates into taking action every day towards creating the world we want tomorrow. what are we looking for?education & professional qualification: bachelor’s degree; 2-3 years of experience in customer service; english - upper intermediate, fluent russian; strong stakeholder relationship (sales, finance, logistics); experienced in ms office programs; extensive use of excel; customer communications. what will be your key responsibilities? manage order process (through aurora, edi, e-mail, fax) from order to delivery, create invoice in sap; solve all emerging issues and problems related to order placement, delivery, unloading and document management; ensure the process of document flow with clients, to guarantee the availability of all documents in accordance with the mars procedure and the market legislation; communicate with warehouses, provide them with a full package of documents and information necessary for shipment; issue and execute a full package of shipping documents, including invoices, certificates of conformity and other documents in accordance with legal requirements and customer requests; ensure the achievement of key indicators (kpi) of the customer service department. guarantee a timely response to customer requests regarding orders, deliveries, document flow; perform all tasks set by a high-level organized in a timely and high quality manner, within your area of professional responsibility; be a role model in the field of quality, be responsible for establishing and maintaining a quality culture. ensure globally agreed quality goals. terms: decent, competitive and stable salary; training and development; food allowance; mobile compensation; medical insurance for the associate and his family members.
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Грузия Тбилиси