компания "coinspaid / ооо партнерская программа" requirements: excellent verbal and written communication skills strong written and oral communication skills in english (b2 or higher) and russian ability to get your message across and convince without pressure open-mindedness and openness to feedback focus on delivering results strong conflict resolution skills solid analytical and problem-solving skills self-starter, able to work independently and collaboratively organizational skills, reporting skills, and attention to detail preferred: hands-on experience in it/gambling/crypto business familiarity with software development planning, prioritizing, and management skills negotiation skills previous experience as a sales manager, account manager, senior customer service engineer, or analyst experience in utilizing crm systems for day-to-day work cases proficiency in spanish (b2 or higher) will be a plus knowledge of the crypto space and/or genuine interest in the subject responsibilities: manage all organizational and technical issues of the clients escalations to l2 support team and developers to resolve client issues in a timely manner ability to conduct voice calls as well as email business correspondence support technical integration and customer service processes collect and present structured client feedback for the l2 support team being ready to perform demonstrations of the product functionality and provide full information of its available features to the clients provide detailed commentary regarding any questions on api documentation would be a plus: experience with tools for working with logs (e.g. kibana) experience in utilizing crm systems (e.g. bitrix24, salesforce) for day-to-day work tasks experience with tools for api testing (e.g. postman) familiarity with atlassian products (jira, confluence)
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Грузия Тбилиси