компания "aventus group (ооо «мкк капиталъ-нт»)" duties/responsibilities utilizing the collections strategy, develop kpis, benchmarks and align incentive plans to organizational goals lead development, testing and rollout of collections early stage and late stage, segmentation strategies including review and design of outsourcing strategies support business development and due diligence efforts as needed. execute collections strategy development for new partnerships, new products and system conversions. execute across multiple contact strategies including digital, phone and mail channels. execute strategy for complex, regulatory sensitive loss mitigation treatment programs (e.g., re-age, restructuring, settlements, deferrals). review delinquent/charge-off accounts and provide feedback to credit risk and operations on trends seen and gaps in acquisition strategies. enhance and improve off balance sheet recovery strategies including debt sale and other recovery opportunities. manage operational costs within agreed budget with specific focus on optimizing cost to collect and underlying returns of operational center. provide reporting and facilitate strategic planning sessions to improve process flow, cycle time, customer service and operational results. provide escalation support on complex issues between the team and external vendors and customers to enhance department efficiency. hire, coach, develop and train team members; communicate performance level expectations; make salary recommendations; provide constructive feedback and establish an accountability rhythm to ensure goals of individual team members and the team meet or exceed expectations. ensure comprehensive and effective execution of projects; proper measurement tools are in place to monitor status and report results. ensure projects are appropriately resourced; resources are effectively performing; and that projects deliver full scope on schedule, with high functionality and within budget. leverage technology, capabilities, messaging & strategic partnerships to deliver & promote self-service, implement payment alternatives, streamline the customer journey, and to remove roadblocks for frontline employees and customers ensure an effective workforce management strategy to effectively project and handle volume in real-time (scheduling, blending, dialer utilization and saturation, etc.) support necessary compliance efforts to ensure the enterprise continues to operate within a strong compliant framework, meeting all regulatory requirements actively manage and monitor a portfolio of net charge-off (nco) reduction initiatives, including closely tracking performance and providing regular updates to senior management and to other stakeholders. qualifications education bachelor’s degree and a minimum of 5 years of collections operational experience collection’s execution experience in consumer lending/microfinance (ideally credit card or subprime) industry experience in lieu of a bachelor’s degree, minimum of 3 years of collections operational experience, call center experience preferred 3 or more years multi-channel collections management experience with responsibility for managing large teams through direct reports and ability to cross-functionally develop effective relationships to drive results dialer experience/call center leadership experience experience in the financial services industry skills adaptability and flexibility to changing environment; comfortable working in a dynamic, high volume, fast-paced environment strong relationship building and influencing skills; must be able to communicate with and influence executives and internal partners knowledge or exposure to process design and engineering analysis and collections strategies advanced oral and written communication skills possess strong influencing and negotiation skills to work with internal and external resources the candidate must have an aptitude for providing positive customer service and problem-solving skills the vacancy involves relocation. the level of english proficiency is not lower than c1.
Адрес
Москва