Senior Operations Manager

компания "wheely" are you interested in working for a luxury tech firm providing chauffeur services and the highest quality experience to all passengers? wheely is looking for a market leading senior operations manager to continue to drive our growth. about wheely wheely is a swiss-founded british luxury services company. we lean into both cultural identities: swiss privacy and british prestige hospitality. our product is a combination of a highly trained chauffeur, finest in-car experience and instant availability via the app. our mission is helping clients reclaim their time, by connecting them to the places and people that matter to them in a thoughtful, discreet, and efficient manner—whether that’s journeys to the office, picking up their relatives from the airport, or taking their children to school. responsibilities grow and manage a large marketplace with the following key areas: recruitment, onboarding, engagement & quality control lead a growing operations team responsible for quality, retention and growth manage cross-functional projects and stakeholders, including product, customer experience, finance, legal and others to devise and execute key initiatives innovate, scale and rebuild internal processes for continued improvement function as the principal escalation point for major issues be the spokesperson for wheely to our chauffeur community requirements must have progressive experience in operations and be an expert at building and optimising processes, systems and high-performing teams. if you prioritise the customer and have the attitude of “itchr(39)s never not my problem”, youchr(39)ll fit right in! ideally, you have startup or scale-up experience (not necessarily most recently), but it does not mean we will not consider candidates with a corporate background. very comfortable analysing and scrutinising large datasets yourself, if necessary. ideally, youchr(39)ll have some sql experience. must be an effective problem-solver with a bias for action. you are proactive and are capable of finding and implementing the right solutions quickly while using all available resources to you with maximum leverage. must be a competent people manager - you are able to build, educate and lead a high-performing team. must have demonstrable ability to own, execute and deliver on short and long-term projects. you will have programme/project management experience, in particular running projects/programmes across multiple functions. benefits wheely expects the very best from our people, both on the road and in the office. in return, employees enjoy flexible working hours, stock options and an exceptional range of perks and benefits. highly competitive compensation and equity package monthly credit for journeys with wheely medical insurance including dental services life and critical illness insurance allowance for learning and development daily lunch allowance cycle to work scheme top notch equipment wheely is an equal opportunity employer. we celebrate diversity and are committed to creating an inclusive environment for all employees.