компания "sheraton nur-sultan hotel" job summary:ensure staff is working together as a team. inspect grooming and attire of staff, and rectify any deficiencies. communicate with guests, other employees, or departments to ensure guest needs are met. respond to and try to fulfill any special banquet event arrangements. set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. document pertinent information in appropriate department logbook. assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. develop and maintain positive working relationships with others, and support team to reach common goals.roles and responsibilities:- answer, record, log, and process all guest calls, requests, questions, or concerns;- operate telephone switchboard station;- process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, tdd relay calls, and non-registered guest calls;- advice guest of any messages received;- monitor busy or unanswered lines, check back with callers on hold to updаtеstatus, and offer to take a message;- receive, record, and relay messages accurately, completely, and legibly;- activate/deactivate guest room message lights as appropriate;- instruct guests on how to access the internet; transfer guests with problems to providerchr(39)s customer support line;- test communications equipment to ensure it works properly;- respond to special requests from guests with unique needs;- contact appropriate individual or department as necessary to resolve guest call, request, or problem;- follow up with guests to ensure their requests or problems have been met to their satisfaction;- dispatch bell staff or valet staff as needed.candidate profile:- college diploma or 4-year bachelorchr(39)s degree;- good knowledge of russian and english languages.
Адрес
Казахстан Астана