System administrator

компания "lightspeed" lightspeed develops unified pos-systems which help retail & e-сommerce, hospitality businesses (hotels and restaurants), and golf clubs transform and unify digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. our it support team is responsible for providing all employees with the hardware and software they need to perform the best work of their lives, assisting folks throughout the organization with any technical support issues or questions they may have. we are looking for an it support specialist to join our global lightspeed team in tbilisi. come and join our worldwide it support crew! your work will have a direct impact on supporting all lightspeed employees across our offices and remote workers. ❑ requirements: 2+ years of experience with: gsuite and/or o365 administration, single sign-on and multi-factor authentication (e.g. okta, onelogin), service desk platforms (jira, zendesk, servicenow and etc.), experience with macos. excellent written and verbal communication skills, both russian and english. customer-first mindset. ability to listen with empathy. reliability as a teammate. troubleshooting skills and excellent follow-through. ❑ main responsibilities: — identifying, diagnosing, and resolving technical issues (setting up, replacing and fixing hardware and software). — providing access to information resources for our employees. — ensuring desk, meeting room, and office setups are in working order. — documenting, tracking, and monitoring issues through the service desk. — keeping the it asset inventory up to date. ❑ why us? flexibility. we work mostly from the office but can also work from home in case we have to meet a courier or a service worker. onboarding. we are always willing to share our knowledge. we have bootcamps and will never leave you with your problems or questions. we have a concierge service. if you need to meet someone at the airport, get delivery, or even change tires on your car, we have a team that will do that for you. we care. we provide macbooks for our team members so they can take it anywhere and work from any place. we provide training and educational materials to keep everyone updated. everyone matters. day by day, we improve all our products and processes. we have a global team and flexible work culture that provides many opportunities to grow and develop your career. we are reliable. lightspeed was founded in 2004 and remains profitable and self-sustaining. lightspeed is a public company, and we provide rsu for our employees. we have a head office in montreal, canada, and now we are opening offices in tbilisi and yerevan. we also have more than 25 offices worldwide, from france to new zealand.