компания "infusemedia" internet marketing agency "infusemedia" boston, usa (b2b - digital marketing / lead generation / content marketing) is looking for it & helpdesk manager at infusemedia, we take pride in our place in the fastest-growing companies in the usa rankings. our clients are large international companies, including microsoft, google, lenovo, oracle, and ibm. the company has over 500+ employees in the usa, ukraine, great britain, and more. we recognize that our employees are our most asset, so we strive to attract and hire the best-qualified people. we grow in all key areas every year and do not plan to slow down anytime soon. tasks: it & helpdesk manager will be responsible for the day-to-day management, onboarding and user support of our overall infrastructure, primarily in our microsoft azure active directory and google enterprise ecosystems. responsibilities: administration of the companychr(39)s google workspace and azure including vms, avd, vpns, and other deployed applications; securing data from unauthorized access; assist with azure and other cloud environment implementations via admin portal, powershell, or other scripting tools (e.g. bash, python, etc.); propose and implement system enhancements (software and hardware upgrades) that will improve the performance and reliability of our users and systems; run usage and audit reports; participate in developing and maintaining internal user and technical documentation; collaborate with several teams including other it & helpdesk managers, project managers, developers, and recruiters; other duties as assigned. requirements: excellent verbal and written communication skills; experience in administration of azure active directory; experience in it helpdesk services; understanding of enterprise networking including vpns, firewalls and pbx systems; understanding of it security, high availability and disaster recovery concepts; detail-oriented in planning, implementation, documentation, troubleshooting, and follow-up; the ability to multi-task and work across a range of projects with various timelines and priorities; ability to work independently or in a group environment; self-starter and capable of working effectively with interruption; must be able to work flexible hours (nights/weekends) as needed; english - excellent verbal level + technical documentation. conditions: competitive starting compensation, which considers the experience and skills of the candidate. form of payment - monthly, without delay, based on invoice - bank transfer/payoneer/paypal job location options: remotely working hours: from 14:00 to 23:00 kyiv time, incl. break. paid vacation and sick leave opportunities for professional and career growth and development
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