Сервисный инженер по медицинскому оборудованию / Field Service Engineer (medical devices)

компания "varian medical systems rus" the field service engineer (fse) is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated vms equipment according to instructions and company guidelines. this role will be a home based role, looking after russia & cis, with some travel to other sites in the middle east expected (mn, am, uz).our ideal candidate should be based in mineralnye vody or vladikavkaz. responsibilities remote customer support and guiding to ensure vms equipment used according to guidelines and instructions for use. remote troubleshooting and log analyze for preventive actions. troubleshoot, diagnose and repair all designated vms equipment within an assigned service territory, including preventative maintenance, installations and upgrades per vms guidelines. manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion. understand and recognize the need to escalate incidents when necessary and/or quickly request additional assistance from more tenured representatives. examine difficult customer issues, diagnose and resolve the issues and meet established fsr levels. maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according vms procedures. develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills. an overall understanding of customer care and experience management essential. key required skills and knowledge medical device or complex industrial equipment experience is preferable technical mind and technical background strong electrical and/or mechanical engineering. test equipment use for verification/checkout and calibration of electronic equipment. limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field. basic computer usage and debugging skills fundamental knowledge of delivery system networks and networking techniques bsc in engineering is essential fluency in russian and english, both written and spoken. conditions: the position is based in mineralnye vody. salary paid twice a month meal allowance transportation allowance paid annual leave 28 days + 3 extra days sick leave payment medical insurance life insurance a more detailed job description is available if you need to review it further. if you believe you have the energy, skills and attributes to fill this position, please submit your cv in english.