компания "он зэ спот девелопмент" on the spot development is a boutique software development company, which brings together a unique blend of technological know-how and creativity, to build bespoke world-class software solutions for our clients. now we’re looking for a technical support specialist to join lumigo. lumigo is a monitoring and debugging platform for cloud & serverless applications. quickly identify and resolve critical issues in your distributed environments using smart monitoring, alerting, and end-to-end automated tracing. furthermore, you can get clear visibility to your compute cost structure and make design decisions based on that. lumigo was founded in 2018 by former check point executives and is an aws advanced technology partner. what is the job like? monitor our different communication channels (slack, intercom, email) for any questions customers may have regarding the lumigo platform and its tools working in shifts, including weekends, nights and holidays key responsibilities: become a lumigo product expert and a customer advocate answer inbound support requests about lumigo’s platform report and monitor product bugs escalated to engineering manage the customer feedback process - including triaging requests and working with products to provide updates on the request status requirements: technical background fluency in english (c1+) experience in debugging systems and reproducing issues excellent communication with the ability to manage customer expectations advantage: 1-2+ years of customer support, technical support, or related customer-facing role aws experience benefits of working with us: work in a highly professional team with a friendly community spirit and inspiring environment flexible working hours – we care about you (!) and your output paid vacation — 25 calendar days, 100% sick leave payment 5 sick days per year inflation-protected wages with regular revision of compensation conditions care package: health insurance (after the end of the probationary period) + english classes 2 times a week (online) parking space (upon request and availability) partially compensated educational costs (for courses, certifications, professional events, etc.) well-equipped open-space office in the heart of minsk (smolyachkova st., 14a) bright and memorable corporate life: corporate parties 2 times a year, gifts to employees in honor of life events, weekly pizza-fridays with board games. *this role is a dedicated night, weekends and holidays shift. shift from sunday to thursday begins from 9 p.m to 9 a.m. shift start time varies on weekends and holidays.
Адрес
Белоруссия Минск