REQUIREMENTS: Good command of written and spoken English and Russian Experience in Five Star Hotel Preferred Superior communication and organization skills Knowledge of Spa&Wellness environment RESPONSIBILITIES: Warm and welcoming when assisting guests; smiles and maintains eye contact Keeps the work area neat, clean and quiet at all times Neatly wears prescribed uniform; demonstrates proper personal hygiene and grooming Follows proper payroll procedures and adheres to SOPs and Attendance policies Is flexible with schedule when business demands change Modifies behavior when performance feedback is provided Communicates in a clear manner; is easily understood; listens attentively; does not interrupt others Responds properly in any hotel emergency or safety situation Utilizes log book, spa software and any scheduling chart and communicates relevant information to the staff Actively works with peers, subordinates, and supervisor to build relationships based on trust and acceptance Performs other tasks or projects as assigned by hotel management and staff; respects authority Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to assistant spa manager Knows amenities, equipment, products, treatments, packages, special current promotions of spa and health club including benefits, indications & contraindications Understands all safety procedures specific to usage of spa and health club equipment and products Applies the qualities of discretion and maintains strict confidentiality at all times Ensures handover completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal and genuine Verifies that attendant staff is present and performing opening duties Organizes and schedules all guest bookings Utilizes the trace file, cashier sheets and handle the daily accounting Operates the Spa software system for spa reservations and all other Spa software functions or the ability to manage the manual spa booking system without mistakes Operates the computer, copier, fax and credit card machines, processes outgoing mail and produces all Spa reports as required by management Process all charges, sets up and handles gift certificates Orders and stocks office supplies for the desk Uses guests name appropriately in all situations Copies and distributes materials Asks guests pertinent questions, to determine their needs and preferences Up sells treatments and services without seeming “hard sell” Ensures all decoration always looks fresh and to Standards within the Spa reception area Is calm and patient when dealing with guests at all times Handles guest complaints and to notifies spa management Provides assistance to guests with the retail merchandise and Meets/Exceeds retail and spa treatment targets CONDITIONS: Opportunity to join great friendly team of professionals within the legendary international hotel brand Competitive salary Attractive benefits package High corporate culture Career opportunity Corporate trainings
Адрес
Moscow