компания "lc waikiki" the ideal candidate for international customer services specialist is able to ensure the offering of customer services content and quality in line with lc waikiki principles in all local operations by making sure the related resource works efficiently and within close collaboration with international e-commerce and retail customer services, and to adapt products and processes in line with up-to-date customer services trends to our service culture and to contribute in the process of gaining these trends as values.the ideal candidate for international customer services specialist is able to ensure the offering of customer services content and quality in line with lc waikiki principles in all local operations by making sure the related resource works efficiently and within close collaboration with international e-commerce and retail customer services, and to adapt products and processes in line with up-to-date customer services trends to our service culture and to contribute in the process of gaining these trends as values. key responsibilities: ensuring the information flow regarding the service processes, campaign information and lc waikiki customer agendas for the 3rd-party service provider call center company. keeping track of the call center work efficiency, sustainability and representative productivity reports regularly. following up with the representatives who does not perform according to the customer services general productivity values one-to-one; to manage improvement and rotation solutions. investigating the functionality of the digital products and platforms that contribute in the customer services productivity routinely. to follow up with the findings and resolve them. coordinating the 3rd party vendor, service quality, and customer satisfaction services by keeping the track of quality of the service received such as quality measurement and shadow customer call, monitoring the performance of representatives who are left behind the target in quality results, managing level 3 requests by evaluating the prepared written and oral scripts and coordinating with level 2 teams, managing social media service channels by using the scripts and given answers, defining and checking scripts in line with contact scenarios or updаtеthose scenarios which need an update. education and experience: good knowledge of cc business, crm and customer complaint management 3 years of experience in related experience strong organization and planning ability & communication skills able to work flexibly and result-oriented in dynamic organization master knowledge in ms office programs, especially excel fluency in written and oral business english is essential conditions: opportunity to take responsibility in one of the fastest growing companies of the retail. open communication, teamwork and strong company culture. an organization that greatly values teamwork, development, and innovation. a work environment that performance and talent is noticed and recognized. a chance to be a part of lcwaikiki team that advances to the 2023 goals. dynamic work ecosystem where you can take initiative and responsibility, improve your skills and learn continuously working in an engaging workplace and being part of a dynamic team
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Казахстан Алматы