Team leader

компания "glovo kazakhstan" about glovowe’re a barcelona-based startup and the fastest-growing delivery player in europe, western asia and africa. with food at the core of the business, glovo delivers any product within your city at any time of day.our vision and ambition are not only to make everything immediately available in your city, but it is also to offer our employees the job of their lives. a job where you’ll be challenged and have the most fun working in through tech-enabled experiences.your work-life opportunity:the rto team leader (real-time operation) will be responsible for ensuring the excellence in operational execution. in addition, will be responsible to provide the good guideline on how to measure the vendors in terms of productivity, workforce management and quality. you would be the right fit for the position if you are passionate about operation strategy, can think on your own, and experienced in operational excellence.be a part of a team where you will: ensure the operational execution excellence communicate the status of projects and kpis results to the different stakeholders initiate and execute region-specific initiatives with the ukraine rto supervisor support the roll-out and monitor the execution of initiatives. gather ideas and issues of products, processes, and tools. lead, motivate and develop local team. support the relationship with the different providers at a local level (outsourcing). actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference you have: bachelor degree in a significant field. significant experience managing teams and projects in operations with a focus on real-time actions. demonstrated experience working with business kpis. prior experience working in a decentralized organization with hubs spread across several geographical locations. verified experience on improving operational processes. broad experience managing outsourcing contracts and maintaining the relationship with providers. experience on communication management from local to global levels. excellent communication skills to manage the relationship with the internal stakeholders, and communicating results and processes across the organization (horizontally and vertically). minimum b1 level of english, both written and spoken. fluent regional language skills. furthermore, other european languages are a plus. experience in on-demand delivery is a plus. proficiency in ms office, g-docs and control center equipment/software programs. excellent abilities to work in a team, but to also act independently when needed. outstanding communication and interpersonal skills. excellent organizational and leadership skills, with a problem-solving mindset. capability to work under pressure in a changing environment. positive attitude and open for changes. an empathetic, inclusive and curious attitude we are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements, we would love to hear from you! what you’ll find when working at glovogas: we work hard with energy and passion for what we do.care: we act in the best interest of a sustainable future.good vibes: we always see the positive side in every situation and act with fairness and honesty with everyone.stay humble: we embrace mistakes and feedback to learn from them.glownership: we roll up our sleeves and get work done no matter our position and level.