Who we are We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services, and financing into a single contract with a fee per device. Be part of us Integral to our business operations, we support the front line/onsite technicians, those who provide continuous service and additional expertise whenever needed. As a Support Agent, you will be an essential nexus between the client, Service Delivery Managers, and technicians ensuring that the right engineers are assigned and the client is able to keep abreast about progress. The key is to react fast with strong attention to detail. Your Tasks Collaborate with Service Delivery Managers and Technicians; Assign tickets to technicians via Client’s/our tools; Monitor ticket health with progress and SLA tools; Schedule and update appointments; Contact users via phone/email; Follow-up with technicians on open tickets; Clarify details on shortly reported tickets; Cooperate with other project teams and departments across the world. Our Requirements Fluent level of German (C1 and more), English and Russian; Confident user of Microsoft Office (Outlook, Excel); Good communication skills — tactful, attentive, and personable; Quick and efficient problem-solving ability; Good analytical skills. Would be a plus: experience in customer care. Your Benefits A secure job position in an exponentially growing international IT company; Room to implement your own ideas, challenges within your own responsibility; Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication; Welcome package, full introduction into the company, Buddy program to help you get started; Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules; Social security: health insurance (including dentist), full-paid vacation (28 days a year), and full-paid sick leave; Personal laptop and "home office" days; International and local corporate events; Strong team spirit and a great working atmosphere in a friendly team of young professionals; A socially responsible employer: not only continuously commercially successful but also, which provides a sense of purpose: Hemmersbach Rhino Force is our rare animals protection organization and Hemmersbach Kids’ Family - we spread education and improve living conditions for homeless children across the globe Dear candidate, please indicate your the earliest possible starting date, the desired salary, and send your application documents in English. Make IT your career!
Адрес
Санкт-Петербург