Front Office Supervisor( Sheraton Nur-Sultan Hotel )

компания "sheraton nur-sultan hotel" job summary:follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. anticipate and address guestschr(39) service needs. speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. develop and maintain positive working relationships with others. ensure adherence to quality expectations and standards.roles and responsibilities:- assist staff with expediting problem payments (e.g., problems processing credit card). follow up with guest regarding satisfaction with guest-related issues.- process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.- process all payment types such as room charges, cash, checks, debit, or credit.- block rooms in the computer and identify designated requirements and requests.- coordinate with housekeeping to track readiness of rooms for check-in. review shift logs/daily memo books and document pertinent information in logbooks.- report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.education and related years of experience:- college diploma or 4-year bachelorchr(39)s degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major;- 1 year experience in the guest services, front desk, or related professional area;- good knowledge of russian and english languages oral and written.technical and interpersonal skills:- strong communication skills;- strong time management capabilities.