компания "burabay hotel management" responsibilities: manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with other departments timely and efficient interaction with other departments of the hotel in emergency situations interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction implements the customer recognition/service program, communicating and ensuring the process trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates supervises daily front desk shift operations and ensures compliance with all policies, standards and procedures ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard and local operating procedures (sops and lsops) performs all duties at the front desk as necessary requirements: 1-3 yearschr(39) work experience in a similar position in an international hotel chain properties english (advanced fidelio / opera knowledge
Адрес
Казахстан Астана