Reservations Supervisor at The Ritz-Carlton, Almaty

компания "кэпитал тауэр девелопмент" job summary supervise, train, schedule and evaluate reservation agents, ensuring that all procedures are performed to the hotelchr(39)s standards. assist where necessary to ensure optimum service to guests, visitors and other departments. process all reservation requests, changes, and cancellations received by phone, fax, or mail. identify guest reservation needs and determine appropriate room type. verify availability of room type and rate. explain guarantee, special rate, and cancellation policies to callers. accommodate and document special requests. answer questions about property facilities/services and room accommodations. follow sales techniques to maximize revenue. input and access data in reservation system. indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. follow proper escalation procedures when addressing guest concerns. requirements: - english level proficiency - advanced - excellent communication, interpersonal, and leadership skills - excellent interpersonal and customer service skills - strong written and verbal communication skills - supervisory experience not less than 1 year, overall experience at reservations department - 2 years