About us IT Partner helps clients with tenant-to-tenant and on-prem-to-cloud data migration projects with services such as AD/AAD, Exchange Online, SharePoint Online/Teams, and files data transfer, as well as support for these services, including Dynamics 365, Business Voice, and various Microsoft Azure Services. Tasks and responsibilities The main tasks that are planned to be delegated to the applicant are: Control and processing of requests in a Service Desk system. Solving technical problems that arise from our customers in using cloud services. Assisting other engineers in implementing projects and setting up cloud services. Solving fundamental issues with Windows desktop operating systems and mobile applications. Solving issues with Microsoft Cloud services Requirements General but confident knowledge of the operation and support of Microsoft Windows 10/11 and knowledge of the Microsoft Office suite. Understanding the principles of e-mail and mail protocols (SMTP/IMAP/MAPI), network equipment, local area networks, and WANs. Understanding the principles of providing technical support services, what you can say and what not, how to behave with clients, and how to work with the ticket management system. Experience in support in any role is highly desirable. Experience with MS Exchange Server/Exchange Online, SharePoint Online, OneDrive, Active Directory, and Azure Active Directory, PowerShell is highly desirable. An essential condition is your ability to independently use the search on the Internet, obtain the necessary information and apply it in practice. Solutions for most situations you encounter can be easily found on Microsoft websites or popular technical resources. Of course, we will help prompt and show something in many situations, but we expect a high level of independence and initiative from you. Ability to read and speak in English is required! You may not have C2 level or fluent English, but you must be able to call and talk with native English speakers. Terms Communication within the company using mail, instant messages, and voice messages in MS Teams. Communication with clients primarily via mail but calls and IM also. Remote work. Fixed salary in USD Bonuses for practical work and projects results There is a work schedule with a lunch break from 1 PM to 10 PM UTC. At this time, you must be available for voice communication. The schedule is flexible, within 1-2 hours. Opportunity to practice English with native speakers. Opportunity to learn and work with cutting edge technology.
Адрес
Беларусь