Job Purpose: - Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.- Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and passenger satisfaction.- Guide and advise team members to ensure that superior passenger service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.- To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible passengers are provided with this service on arrival and any passengers that require assistance are met on departure.- Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist passengers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium passengers ensuring passengers are kept fully informed.- To monitor queues at check-in ensuring priority given to Premium passenger card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping passengers informed of any delays, disruptions and denied boarding including the implementation of the chr(39)Optionschr(39) scheme.- Assist with the preparation and completion of pre- and post-flight documentation and complete all relevant station statistical information and filing.- Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.- Cover the absence of check-in supervisor and prepare flight briefs regarding passenger information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of passenger service in all operational areas.- When required, support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximise ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection required.- Carry out credit card verification and travel documents checks diligently.- For airports with an Emirates Lounge, support duties in the lounge and liaise with service providers and supervisor contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained. Qualifications & Experience - Minimum O’ level standard of secondary education or equivalent.- Must have completed relevant and recognized professional training courses in Passenger Services and Handling, Ground Operations and Reservations, Fares and Ticketing.- Airline industry experience required.- Knowledge of a Departure Control System and Computerized Reservation Systems. - Knowledge and hands-on experience in check-in procedures.- Excellent customer service delivery skills.- Proficiency in Microsoft Office applications.- Fluent verbal and written English and Russian. Information Salary & Benefits Join our growing team and enjoy a competitive remuneration package, and discounts on flights and hotel stay. Find out more about working with us on our website
Адрес
Санкт-Петербург