Customer support specialist with English and French (beginner)

компания "xometry europe gmbh" xometry (nasdaq: xmtr) is a leading ai-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world. xometry uses its proprietary technology to create a marketplace that enables buyers to efficiently source on-demand manufactured parts and empowers sellers of manufacturing services to grow their businesses. xometry’s customers range from self-funded startups to fortune 100 companies. xometry powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for engineers and purchasers at start-ups, mid-sized, and large companies to tap into global manufacturing capacity. we are looking for: customer support specialist with excellent knowledge of english and french and a desire to grow and develop in a company working in the european market. responsibilities: supervision of the processing of production orders, documentation in internal crm and erp systems. support of the manufacturing process: control of dates and dispatch, organization of delivery and quality control of the products. tracking payments, working with customers. solving problems and special cases with customers and manufacturers that occur during order processing. achieve results despite the difficulties encountered. a successful candidate: primary requirement: speaks fluently and conducts business correspondence (at level of b2 or higher) in english and french. is ready to solve problems that differ from the base scenario. shows willingness to work overtime (paid). is available for urgent questions outside of business hours. want to work in a fast growing business environment. is willing to systematise own work, to participate in the task of process automation. has a comfortable workplace with stable internet access and the possibility to participate in conference calls (position is 100% home office). working conditions: remote full-time job with flexible working hours with long-term contract as individual entrepreneur or self- 8-hour working day from 8 a.m. to 5 p.m. by germany time (gmt+1) fixed rate depending on the career level significant annual loyalty bonus overtime hours are possible for this position corporate laptop free corporate language courses ​team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. in the xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone. development opportunities: we are a fast growing company, each new task is an interesting challenge for the team. we care: ongoing free of charge well-being activities for our people, charity projects worldwide. flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. we have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty. onboarding: well structured onboarding plan for new employees combining all in one process, technology, and systems components.