Customer support manager (English) / Специалист поддержки (английский язык)

Data Driven Lab is a high-tech product-based company currently headquartered in Belgrade. Our team consists of more than 450 professionals from 15 countries. As for the company’s geographic coverage, DDL established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia. We use cutting-edge technologies and develop large-scale projects. Our solutions are based on data analysis, scientific research, and commitment to improving efficiency. Key responsibilities: Consult clients via live chat, email, and phone; Communicate with other departments, exchange information with them, and help to solve our clientschr(39) problems; Provide reports and fix abnormal events on the shift; Be flexible, positive, and kind to customers and colleagues. Itchr(39)s a match if: You speak English fluently; You have excellent communication skills and quick and efficient problem-solving abilities; Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people. You are ready for shifts - work at night and at a daytime. We offer: Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the companychr(39)s expense. You get to affect the result. There’s no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations. Comfortable conditions. Hybrid schedule or remote work– you can combine work in the office with remote work. A friendly atmosphere of a multicultural office. Rich corporate life. Stability. Competitive official salary, advanced benefits system (medicine, sports, additional pay on sick leave, etc.).