Emerging Travel Group (ETG) is a travel-tech company that owns four brands: RateHawk, ZenHotels, Ostrovok.ru and B2B.Ostrovok. 11 years ago we exploded into the travel industry and since then have been pushing our way to global leadership — we have representatives in 24 countries around the world and you can book our travel services on ETG sites in 220 countries. We are continuing to grow rapidly, so we need talented, active professionals to help us develop international products and conquer new markets. We are looking for a Night Incident Resolution Manager to join our Incident Prevention&Resolution Team. Job responsibilities: rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system; advising clients on all matters concerning bookings and our product; communication with suppliers, hotels and clients by email and phone; working in CRM systems and with our internal databases. We expect that you: know English on at least Upper Intermediate level (both spoken and written); are kind, stress-resistant, polite and responsible; learn quickly and are results-focused; have a functioning computer and microphone; know the travel business and booking systems; Desirable: knowledge of German/Spanish/French/Italian on at least B2 level (advanced); What we offer: 100% official salary; remote work; a young and active team of super specialists; night schedule 2/2 (21:00 - 09:00 MSK); interesting and ambitious tasks that will take you to the next professional level; learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it; corporate English and discounts on SkyEng; corporate discounts on hotels and other services.
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