Customer Support Officer (remote)

We a looking for a Customer Support Officer About us - > https://teorema-it.ru The main Duties are: Developing and maintaining positive client relationships Organizing and coordinating client support workflow for maximum efficiency Ensuring compliance with procedures and policies Identifying training needs and strengthening the performance of the team to meet KPIs Processing of incoming requests Few words about you: At least three-year relevant experience in Customer Support Team (Fintech or related sector will be a plus) Strong communication and negotiation skills Ability to process incoming requests from several communication channels Excellent English speaking and writing skills (C1 at least) Stress resistance and sociability Stack: CRM / JIRA / Confluence / Helpdesk / MT4-5 Few words about conditions: Daytime shift; Resources for the implementation of great ideas; An opportunity to practice English; Paid vacation and 100% sick pay refund; Professional congresses could be offered; International business trips are possible; And, of course, cookies, cakes, sweets, light, and funny corporate parties and many more ...