компания "manpowergroup" manpowergroup and our partner are looking for a colleague who would be in charge of customer support team to keep high standards of sla, initiate and implement enhancements what you will do: provide recommendations for improving work processes (quality, efficiency, speed); collaborate and involve employees of related departments on product improvement matters; collect and monitor analytics and statistics to track department progress and share with related departments; monitor the achievement of key department metrics; calculate kpis and bonuses; conduct scheduled departmental meetings (group and personal); approve and adjust the schedule, vacation calendar train the existing team and new employees to provide the best possible customer experience serve as an escalation point for complex cases analyse and structure data on user requests to customer support what we are looking for: experience in building processes and service standards, coordinating team work; fluency in english (advanced level speaking and writing); prior experience leading a team of support agents in a fast paced, high-workload environment (5+ direct reports) experience in building a cohesive team; proactivity; people skills; stress resistance, service orientation, planning and organization skills; decision making ability; knowledge of financial markets would be an advantage. what we offer: competitive compensation depending on experience and skills; office mode job; numerous benefits (paid lunches, 50% compensation for sports activities and mental care, medical insurance for you and your children, etc.); professional development opportunities; working in a high-energy professional environment; corporate and social events
Адрес
Санкт-Петербург