IT Service Desk Specialist

компания "«кпмг»" responsibilities: accept it and information security-related requests (received by phone, e-mail, web-based system, personally), registration, resolution or escalation ensuring that user requests are logged and resolved within the agreed time frame (according to sla if applicable) escalate problems reasonably, accurately and on time to the it service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process handling the first line of skype-telephony, audio and video- conference systems, handing multi-functioning devices (print, scan, copy) provide first line technical support and problem solving in cases of user hardware/software failure providing of first line technical and/or support and problem solving in cases of network failure and multi-function devices errors (print, scan, copy) provide installation and upgrading of computer systems hardware and software provide consultation and training for end users participate at execution of the its projects if required, such as migrations and projects, installing software when agreed, etc. maintaining the it service desk related databases and documentation compliance with it services procedures and policies, it knowledge databases warehouse inventory competencies, skills and experience: at least 1 year of working experience in support. intermediate level of english both written and oral. fluent russian higher education (in computer science, mathematics or engineering area is a plus) knowledge of networking technologies basics good interpersonal and communication skills. advanced user of ms office products (mainly word, excel, outlook, power point), skype for business strong knowledge of windows 10 (certificate is a plus) itil knowledge will be an advantage active directory and sccm knowledge is a plus experience in itsm systems administration microsoft sql server administration sql knowledge will be a plus understanding java at the code reading level will be a plus team member with strong interpersonal skills ready to take on responsibility we offer: usage of modern os and technologies like windows 10, ms office 2019, virtual machines, skype4business, sccm and others support of the various information systems to be used by up to 4500 users in 12 offices located at 2 countries powerful and fast laptop with ssd and monitor comprehensive remuneration package opportunities for career and professional growth a wide range of training and development programs (including english). ​​​