IT Service Desk Specialist

компания "ventra" main responsibilities remote multi-language support for user community of an international business operating in 120 countries worldwide; work in close cooperation with 3 other support hubs, located in malaysia, brazil and canada; frontline support capable to resolve 70% of inquiries and relevant escalation to the next support levels in the areas of specialization, such as: global corporate applications (service-now, oracle crm, qlik, concur, sap s4 etc.); workplace support (microsoft products and office 365 cloud solutions, standard desktop and mobile hardware/software); global infrastructure solutions (skype ip telephony & genesys, polycom vc, pulse secure, corporate wan, lan and wwan). requirements university degree or undergraduate, preferably in computer science or related areas; upper intermediate english, other language is a plus; it experience is a plus (ms products, networks etc.); willing to help, customer-oriented attitude; active listener able to express ideas clearly; accountable and driving results; able to learn fast; analytical skills. compensation and benefits employment according to the labour law russian federation; weve been working remotely from russia, so join dynamic team of professionals based in 3 hubs in russia, mexico and philippines; experience international business environment across 120 countries worldwide; boost your skills and develop your expertise in global applications; challenge yourself with diverse career opportunities; be safe with voluntary medical insurance; get competitive salary & quarterly bonus; team of young and talented professionals.