компания "pre-interviews" a company specializing in airbnb short-term rental management in vancouver (canada) is looking for a customer support specialist. in the past year, we have been maintaining more than 100 units and have had over 5000 guests.job description:we provide 24/7 guest support online and over the phone. you will be in communication with the guests during your 8-hour shift, responding to inquiries, coordinating with the cleaning team, etc.responsibilities:- handle all inquiries, consultations, and bookings- control check-in, check-out, key exchanges- provide information, 24/7 guest assistance (within your shift)- create listing descriptions and guestschr(39) instructions as needed- interact with guests and airbnb regarding their reservations- work closely with the cleaning team and handyman- perform support of users of our softwarerequirements:- must: excellent level of writing and speaking english- creative writing skills- the doer personality- loads of empathy, patience, and a positive approach- analytical mindset- confident computer userpreferable:- bachelor or equivalent in linguistics, education- experience working in the travel business- experience working with airbnb- experience working remotelywe offer:- work in the young, ambitious, and professional team- shiftchr(39)s schedule: 19:00 - 03:00 moscow time- 2 shifts per week- monthly payments on your bank card- the salary is 2000 rub per shift (8-9 shifts per month)- working under a job subcontracthow to apply:please include a brief cover letter with your application explaining why you want this job.
Адрес
Москва