Head of CRM

компания "social discovery ventures" social discovery ventures is an international it company with a vast portfolio of social discovery products and a market of 140 million users worldwide. for over 20 years we have been developing premium global online dating services and launching new projects in the segments of entertainment, social games, streaming, and ai inside our very own innovations lab. our team of 700 people based across 5 continents designs innovative products that change the virtual communication experience. our offices are in malta (sliema), latvia (riga), the usa (new york, san francisco), china (chongqing), hong kong, colombia (medellin), queensland (australia), armenia (erevan), kenya (nairobi), and georgia (batumi). responsibilities: development of a new omni-channel communication strategy in crm channels (email/web-push/app-push/sms) analysis and segmentation of the client base, implementation of new trigger chains in order to increase revenue hypothesis generation and testing: hypothesis list generation, prioritization, a/b testing growth of ltv and retention metrics: retention of active and return of inactive clients development of current communication channels and implementation of new ones improving conversion at all stages of cjm. requirements: strategic and structural business thinking experience managing a crm team 3-6 years of experience in companies where the email channel generates a significant share of revenue (ecommerce, edtech, foodtech, ...) real cases with results measurable in business benefits experience in working with a large subscriber base (500k+) english b2+ we offer: remote full-time work fix + quarterly performance bonus 7 paid sick days per year full compensation of international conferences and training bonuses for the recommendation of successful candidates for the companychr(39)s vacancies up to $ 5,000 our own line of branded clothing and accessories with corporate logos for various occasions team buildings in different locations digital library, lectures on art&technology internal gamified reward system: get bonuses from your colleagues and exchange them for days off, merch, team building activities, massage certificates, etc.