Service Manager

компания "hypervsn (by kino-mo)" hypervsn is looking for service manager in minsk office. hypervsn is a future-forward technology company responsible for developing the innovative and disruptive 3d holographic system that provides stunning, immersive and memorable experiences for audiences. from our global hq in london, hypervsn services our partners and customers across the globe. targeted business sectors include digital signage, retail, events, education, public safety and many others. our brand line “see extraordinary” encapsulates the approach we stand for. seeing is believing. we create extraordinary experiences for people, producing holographic visuals that leave audiences with a sense of childlike awe and wonder, every time. responsibilities: train, motivate, and lead service centers teams to achieve set objectives and targets maintain contact with partners service centers to obtain sla/service quality in the region. assist in resolving issues and complaints (technical issues) concerning purchased products build and establish good work relationship with service centers to provide service options (warranty and non-warranty) in different regions monitor service statistics and supply this information to qa and rnd departments for corrections liaise with other departmental to discuss technical issues and possible solutions to provide better sla or improve fr data direct and coordinate the service operation of a service center team to ensure clients are tended appropriately in line with set customer service standards develop and optimize service processes, tools, and systems oversee all post-sales services provided to clients to ensure customer satisfaction maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs requirements: excellent knowledge of english, both oral and written. required to possess ability to effectively communicate with different customers, including native and non-native speakers advanced pc user (knowledge of networking basics is required) ability to work flexible hours if needed, and adjust to changing schedules (sometimes with short notice) job experience in working in technical support or related fields is a plus ability to communicate productively with team members (face to face and via e-mail) must possess attention to detail and strong problem solving skills benefits: smartest engineers and innovative product on the international market comfortable working environment and ample workspace competitive salary professional and english trainings team activities