Service Manager

компания "customertimes" customertimes is a global it consulting company headquartered in new york city with offices in 11 countries. we specialize in the development and implementation of cutting-edge technology solutions for business transformation. our international team includes 1600+ skilled professionals. we have more than 15 years of experience in the salesforce ecosystem, and our portfolio includes 4000+ completed projects in more than 65 countries. customertimes works with major corporations throughout europe and north america, including industry leaders in healthcare, life sciences, cpg, manufacturing, financial services, education, and the non-profit sector. our clients include companies such as iqvia, upsa, lchr(39)oreal, dyson, philips, sharp, and danone. job responsibilities: - сommunication with external customers, building partnerships.- tracking contracts for support services (signing of new ones, prolongation of existing ones).- organization of the work of the development and support team (consultants, analysts, developers, testers), including setting and monitoring the implementation of tasks.- development of competencies and skill level of department employees.- coordination and improvement of business processes within the department.- tracking the deadlines for the implementation of sla and financial performance of the department.- preparation of analytics based on the results of the work of the department (regular and ad-hoc). requirements: - experience in the position of service manager / project manager at least 2 years.- knowledge of itil standards and experience.- experience with crm system.- english - upper-intermediate. what we offer: - legal employment in montenegro.- competitive salaries based on previous experience and skill level.- a customized career path to measure your individual growth.- a passionate, professional, and friendly team.- paid vacation and health insurance.- hybrid work environment.