Junior account manager

компания "add talent solutions" add talent solutions - a leading b2b/b2c software solutions provider - are looking for a valuable member of our in-house acquisitions & affiliate marketing team for an international curacao licensed b2c project (gambling). we already have millions of users and a team of 60+ people, and we will not stop reaching new clients. working remotely, you will grow and manage the affiliate base, drive the gaming and betting program, maintain efficiencies within acquisition & retention channels, and increase traffic and conversions across new and existing websites of our portfolio. add talent solutions is looking for a junior account manager to join our team for a fully remote position. this person will operate as the lead on all critical business accounts. the focus of this vital role is to manage the relationship with the client by creating a positive working relationship. the account manager is responsible for addressing client issues and responding to questions. the ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. responsibilities: consult clients in terms of the technical and financial aspects of the product; understanding client needs and identifying new business opportunities within your portfolio. appoint technical tasks to developers and coordinate the process of integration with the technical team - provide clients with technical support in product setting and adaptation; provide extensive expertise and information about the products to the clients through product demonstration, analytics, and presentations; developing and implementing strategic plans to manage and grow accounts. retaining clients and building strong, trusting relationships. communicating with clients to understand their needs and explain product value. communicating and coordinating with internal teams to deliver solutions. identifying opportunities for improvement and proposing new tools and processes. developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry. requirements: 1+ years of experience as an account manager or customer support representative for the information technology and services industry; experience with crm software; proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail; high negotiation skills and experience in all levels of company organization; some experience in the it technologies like gitlab, javascript, html, and hosted applications is preferable; knowledge of the gambling/casino laws and regulations is highly preferable; client management skills; strong verbal and written communications skills in english/ russian languages; excellent listening, negotiation, and presentation skills. add talent solutions team works to connect remote specialists worldwide with the existing portfolio of clients in it, software, web and product development as well as digital, marketing and creative industry sectors. we excel in high risk and high reward industries! through our own and partner projects we enable product launches and reach millions of users in north and south americas, australia, and asia as well as our key target audience of central and western europe. ambitious and dynamic we are experts of lean operations models, so we offer a create synthesis of working remotely from pretty much anywhere as well as at geographically dispersed numerous centres of competence. grab your opportunity to work with ambitious industry disruptors and innovators, as well as companies with international multi-country and region reach and years of successful operation