Technical Support

компания "payneteasy" responsibilities:- responding to client support queries.- providing support by phone, skype and e-mail.- issue registration in the task tracking system chr(40)redminechr(41).- rapid response and localization of faults in the area of competence, escalation of complex tasks to the second line of support.- informing clients about the expected timing and progress of work on requests.- incident investigation.- adding frequently asked questions and issues to knowledge base.- analysis of logs of interaction with banks, payment systems and third-party services.- interaction with development teams and managers.- system user roles administration and management.- management and administration of the internal entities of the system chr(40)transactions, projectschr(41) both in the test and production environment.- formation and sending of reports provided by the system.- formulation of requirements for reports to the development team.- contribution to the development of the service delivery cycle and service levels. requirements:- pc knowledge at the level of an advanced user, technical literacy in general it issues, knowledge of it terminology.- knowledge of windows operating systems and office applications at the advanced user level.- basic knowledge of html.- basic knowledge of linux-like systems and git version control systems will be a plus.- full or partial higher technical education.- good knowledge of russian language. competent russian speech.- good command of english language, both written and verbal skills. intermediate level or above.- diligent work ethic, punctuality, learning ability, stress resistance. условия: we offer:comfortable office in the city center with 5-2 work schedule, from 9:00 to 18:00 (with the possibility of switching to an irregular work schedule in case of incidents).opportunity for career growth.