Consumer Experience Executive

компания "ancor" our client, the largest international company is looking for a consumer experience executive. key responsibilities: own & build omni-channel consumer journey via effective listening of consumer needs and identifying key opportunities; collaborate with stream leaders to improve streams consumer experience and create a perfect consumer journey; initiate & lead cross-channel projects to drive consumer journey improvements and ensure the smooth landing and testing of new initiatives into reality; act as internal consultant for marketing activities development and deployment, bringing them to a new level; capture, analyze and distribute what consumer thinks and wants about the company or the product or services; holistic view on the multi-channel consumer journey; conduct market visits to obtain own consumer journey gaps and obtain inspirations within other industries; drive purchase and post purchase seamless consumer experience, ensuring retention and loyalty of the consumer; requirements: higher education (preferably marketing); 2+ years in consumer experience / consumer care or relevant roles; entrepreneurial mindset with exceptional management skills and strive for perfection and consumer happiness; ability to prioritize multiple projects within tight deadlines; exceptional collaboration skills to build strong relationships with stream leaders; understanding of consumer research methodologies, consumer experience building; ability to translate research results and data into actionable insights and projects; flexibility, high level of resilience; effective communication and presentation skills; english – at least upper intermediate; proficient with ms excel, powerpoint.