Customer support agent

компания "viber" viber support agent will be responsible for keeping viber users happy and loyal by providing efficient responses to the worldwide viber community queries. responsibilities: provide fast and professional off-line (email, live-chat) response to users issues maintain a high level of users satisfaction investigate the problematic issues reported by users: collect relevant information, analyze and document it in internal articles identify and report on trends, repeated issues and urgent bugs. requirements: a problem solver with an innate sense of curiosity and passion about helping people proficient in english at either native or professional level enthusiastic smartphone user (active viber user – a major advantage) microsoft or mac os’s savvy willingness to participate in a 24/7 rotating roster which predominately includes after-hours shift attention to details team player experience in customer support or customer service will be a plus. benefits: annual bonuses payment for meals medical insurance international team professional environment internal trainings corporate english lessons payment for sport birthday gifts office 5 minutes from nemiga metro station remote work (from home) during the pandemic lots of cool activities (training, team building, corporate)