Support Manager

компания "амдев / amasty" core responsibilities: making customers happy by responding to and resolving customers’ pre-sale and configuration inquiries by emails quickly and effectively; assist with product installations and post-sale configuration requests according to customers’ business needs. collect and analyse feedback from customers to make ongoing issues’ reports; participate in creating faqs, user guides and other documents; proactively communicate with qa specialists, product managers and developers when it comes to products improvement; increase customer satisfaction and loyalty by providing a personal customer experience. essential requirements: excellent written communication skills in the english language (upper-intermediate or higher) and fluent russian; passion for working with people; self-organization, responsibility, and honesty are a must. readiness to soak up a wealth of information quickly. optional requirements (if you have these skills, it will be a plus): previous experience of working in customer care and support departments; basic understanding of e-commerce area.