Technical Account Manager

компания "fbs inc." data-driven lab is an international it company headquartered in belgrade. we develop products in different business industries like fintech, edtech, and analysis. nowadays, our products are represented in 150 countries. our goal is to make our products the most convenient in the world. we use research, data analysis, and optimized marketing to achieve our goal. there are over 450 people on our team. we offer relocation to serbia as well as remote work. team we have set ambitious goals for ourselves, so we gather the most vital professionals in various fields. those who are not afraid of professional challenges and know how to approach them. you will work in a community of like-minded people and become part of a team of professionals in your field. among our colleagues are guys from telecommunications, fintech, and it market leaders (bolt, tele2, google, and others). challenge improve worldwide interaction with the largest payment method vendors, speed up request processing, reduce problem-solving sla, and automate several ongoing processes. you will rearrange working with vendors into a systematized process. support and optimize all incoming/outgoing requests from both the team and the companies/vendors providing payment methods. track critical taskschr(39) solution status and prioritization. it’s a match if you are data-driven and eager to take on new challenges. write and speak c1 english. are experienced in interaction process improvement. can determine request types based on the subject (integration-related, legal, or financial issues). know how to assess tasks and prioritize them. can measure task-solving sla. we offer the possibility of a comfortable relocation to serbia: tickets for an employee, their family members, or a partner, rental housing, relocation bonus, help with applying for a residence permit. remote work: our employees live and work in 18 countries, while 80% speak russian. educational courses in russia and abroad, onboarding meetings for understanding highly specialized topics, and participation in journal clubs. ability to influence results and processes. comfortable conditions. we offer basic benefits accepted in modern companies: competitive salary, cozy and comfortable offices, a hybrid work schedule, medicine, sports, and hobby compensation. we strive for more.