Operations manager

компания "glovo kazakhstan" about glovo: we’re a barcelona-based startup and the fastest-growing delivery player in europe, africa, and western asia. with food at the core of the business, glovo delivers any product within your city at any time of day. at glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. we welcome top performers that will bring new ideas, and diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun! we believe that diversity adds incredible value to our teams, our products, and our culture. we know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. itchr(39)s because of this that we are committed to providing equal opportunities to talent from all backgrounds. in your application, please feel free to note which pronouns you use (for example she/her/hers, he/him/his, they/them/theirs, etc). your work-life opportunity: as part of the operations team, you will be responsible for helping build the bridge between the courier operations strategy of kazakhstan and the teams across the country. we are looking for someone to connect, understand and push forward solutions to improve the pain points we face in each city of kazakhstan in order to win the market. you will be accountable for the results on each of our main kpis and will work together with the head of operations on designing and executing the action plan required in order to bring our operations to the next level. this role will require a mix of operations, analytical skills, project management, and creativity to tackle different challenges. the couriers, glovers for us, are a key player in glovo’s marketplace and you will need to ensure the fleetchr(39)s long-term sustainability. we are looking for a person with a positive attitude, lots of gas, creativity to think out of the box, and passion for the work you will develop. be a part of a team where you will: understand each of kazakhstan citieschr(39) challenges in order to adapt the strategy and maximize the results be responsible for a part of our operations, having plenty of visibility with the majority of our company ensure our supply is balanced, operating each lever available in a controlled and data-driven way be responsible for courier acquisition, courier funnel optimization, onboarding excellence, newbies quality, and retention boosting propose, track and consolidate new ideas to improve the operations by being obsessed with glovochr(39)s kpis have a blank page for you to create! we donchr(39)t stick to a single playbook, and we expect you to build your own as the business and market evolves report directly to the head of operations and align kz market strategy have a team of courier specialists based in almaty and be responsible for their performance and development actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference contribute towards the continuous improvement of the glover lifecycle through out-of-the-box thinking understand glovers needs, and put yourself in the skin of the glover - understand who they are you have: bachelor in engineering, project management, finance, or any technological domain experience in high demanding positions (operations, technology, consulting, investment banking, etc.). experience in a manager role 1+ year passionate about analytics: you enjoy deep-diving into problems to find the root cause problem-solving skills: no problem is too small or too big excel proficiency knowledge of sql will be appreciated knowledge of visualization tools like tableau, looker & qlikview exceptional verbal and written communication skills (english is a must) proactive, organized, and obsessed with details experience our glovo life benefits monthly glovo credits to use in our app comprehensive private health insurance flexible working environment