CRM Manager

Emerging Travel Group (ETG) is a travel-tech company that owns six brands: Ostrovok.ru, B2B.Ostrovok, Ostrovok.ru Komandirovki, RateHawk, ZenHotels and Roundtrip. We are looking for an experienced CRM Manager who can lead CRM Strategy from idea to realization. You should know how to develop Communcation Map, plan multi-channel campaigns, measure campaign efficiency (wechr(39)re all about figures). It is good to understand the principe of CRM System work. You should be able to get necessary figures by SQL request. But more important to understand what figure you want to get, how and why youchr(39)ll impact on it, and how to measure the results. Main responsibilities: impact to CRM Strategy; CRM Strategy implementation (CLTV and Order frequecy increase); direct Multi Channel Communication Planning; direct MultiChannel Communication Efficiency analysing; trigger communication owning (AIDA, visuals, efficiency); mass Adv email owning (AIDA, visuals, efficiency); client Data Analytic (SQL + Conclusions + Choice of Data). Our requirements: at least 2 years of relevant experience; CRM Strategy development; CRM multi-channel (email, push, inproduct etc) communication planning and efficiency analysing; work Experience with CRM Systems (Oracle, SAP, Microsoft Dynamics, RetailCRM, Salesforce); fluent English (presentation, documentation record keeping); SQL Advanced; experience in task setting for Developers and Analytics. We provide: 100% official salary; hybrid or remote work format; flexible working hours — we don’t require you to be online or in the office at 09:00 sharp; interesting and ambitious tasks that will take you to the next professional level; learning: seminars, trainings and conferences; voluntary health insurance; corporate English, as well as discounts for SkyEng; team-building activities: movie nights, quizzes, thematic parties, annual trips to the countryside, football and volleyball matches; corporate discounts on hotels and other services; young and active team of super professionals. ETG is on its way to develop true CRM Infrastructure and rebuild CRM processes. We are looking for a true leader who can lead the process, understand weak points and realize that there is nothing impossible. It is great if you can plan and set up activities. If you are interested in joining our team, apply to the vacancy and we will be happy to see your cv!