Инженер технической поддержки / Support Engineer

One of the Leading vendors of telecom solutions for mobile operators is seeking a Support Engineer to join the expanding Global team. This vacancy is open in St-Petersburg. As Support Engineer you will be responsible for providing engineering support for the company clients. This will include software problems troubleshooting and problem solving, communication with software developers and with customer. Objectives:• To support VAS solutions for mobile operators• To resolve problem effectively and expeditiously to maintain customer satisfaction and relationshipsCompetence:• Good know ledge in software engineering practices• Have on-hands approach and the ability to work with cross-team for problem resolution• Experienced in VAS system administrationResponsibilities:• 1-st/2nd level support for customers in Russia and CIS countries• Troubleshooting of problems declared by customer, escalation of problems to another support levels• Participate in on-site support for customers and be the first contact point for customer support• Applications installation• On-site supportRequirements:• OS: Solaris/Linux.• DB: Oracle, MySQL.• Protocols and technologies: GSM/GPRS, EDGE, SS7, HTTP, SNMP, SMPP, TCP/IP, LAN configuration and VPN• Applications administration experience• Intermediate English Advantages: Experience with VAS system administration and installation Programming languages – any of Java, Perl, Shell scripting 3+ years application support and maintenance experience in Telecom environment