компания "travelline" travelline is an international it company with offices all over the world: estonia, bulgaria, thailand, indonesia, russia, belarus, kazakhstan, kyrgyzstan. we create online solutions and websites for hotels, helping them to simplify their workflow and earn more. our services are used by 8000 clients from simple apartments to the most famous large hotels up to 1700 rooms. we are looking for a person who will join our freshly established branch in georgia. you will become part of the remote-friendly team of professionals and have full support from the company - corporate educational courses, guidance from the experienced experts, and all necessary materials. what travelline customer success manager should do: teach clients how to work with the travelline platform; provide strong support by processing clients’ requests via calls, emails (ex. the meaning of the reports, how to settle product); handle the feedback from clients and transfer technical requests to the 2nd support line; check that our products are working correctly on the client-side. in case of finding mistakes create and send to a client a list of recommendations for a proper work; requirements: at least 1-year experience within the customer service of it-company or call-center; experience within the hospitality or technology industry for hoteliers would be your advantage; strong communication skills, both written and verbal georgian and english. proficiency in russian will be a plus; comfortable with crm and computer software; comfortable with ticket and helpdesk systems (zendesk, omnidesk, or jira); what we offer: competitive salary based on experience great room for growth within the company laptop and headset for work fast-paced, ever-growing start-up environment with full support from the established international team business trips if you’re interested in the position, send us your cv with a brief self-introduction story and we’ll get back to you shortly.
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Грузия Тбилиси