Head of Support

компания "pure" pure is a dating app for shameless dating around the world. we believe that dating is not about endless swipes, but about a game with no losers. every day we strive to change the dating experience for people from all over the world, come join us too. we are looking for a head of support to help us improve the user experience and make it even better requirements experience of working as a head of support in b2c projects, preferably mobile applications experience of managing a remote team successful experience of building processes in the support department fluent english, other languages as a plus responsibilities to organise the smooth running of the support department for a multi-lingual platform with a focus on the english-speaking audience segment. initiation, development and implementation of a quality/volume control system for the support team. writing internal guides for handling user requests (helpdesk) creation of a system of templates, automation of the departmentchr(39)s work. ability to handle external user feedback - troubleshooting problematic feedback, working with apple/google/huawei stores. managing the support department 24/7, hiring/training staff, optimizing operational costs setting up tickets for development team to fix bugs in the system. conditions: 100% remote work quarterly bonuses tied to your performance