Customer Success Manager

We are looking for empathetic, customer-centric individuals to join our team! Customer Success Managers at Membrace have many responsibilities, from onboarding clients and setting them up for success to deepening relationships with our existing customers and maximizing the value they get through partnering with Membrace. You will impact our customers immensely by helping them realize their data labeling and AI/ML development objectives and building meaningful relationships with each of them from their first day with Membrace. You will understand our customerchr(39)s needs and proactively identify ways in which they can interact with Membrace to achieve their goals. If you are a strong communicator, have an ownership mindset, work independently in a fast-paced and always-changing environment, and enjoy building relationships with your customers, then we invite you to apply. Responsibilities: Become a Membrace product champion and use your knowledge to effectively guide customers towards their desired outcomes Identify, improve, and lead all aspects of the health status of each of your customers Drive Membrace product adoption by leading onboarding for new customers and teams Make sure customers get maximum value from Membrace and give them insight through high-touch relationship building Become deeply familiar with the concept of crowdsourcing and continuously coach customers on the latest developments in this field Leverage internal resources to assist clients as needed Present project results to client teams and run executive business reviews Improve customer retention metrics (adoption, retention, engagement) Develop playbooks and contribute to team strategy for new customer onboarding and customer growth/renewal to ensure ongoing customer success In this position, you will interact with: Crowd solution architects (technical managers and crowd science experts) to ensure success for client projects Developers and testing engineers to make sure data labeling tools are working correctly and help plan new product features Internal and external clients, including representatives of Fortune 500 companies Technical users (data scientists) collecting and processing data Qualifications: 3+ years of experience as a Customer Success Manager in B2B SaaS Familiarity with or interest in Data Science/AI/ML and the latest internet technologies Technically inclined with a desire to learn technical concepts in the data science field Quick learner who can thrive in a constantly evolving hyper-growth environment Strong written and verbal communication skills High level of independence, proactive mentality, and excellent time management skills Proven ability to prioritize tasks and meet deadlines with tolerance for multitasking Ability to cope with a wide range of tasks, from managerial to technical Excellent problem-solving skills and analytical mindset Customer-centric mentality with a high degree of empathy Collaborative and highly engaged approach, ability to work effectively cross-functionally and lead projects Bachelor’s degree or equivalent Ability to work and be effective in a virtual-first environment Preferred qualifications: Experience working with products and clients in the AI/ML space and data labeling Project management experience Flexibility for irregular work hours in force majure situations