Customer Support Specialist

компания "accel club, inc" in this role, you will communicate with customers by email in english. you will answer questions about the products and will help customers with any issues they experience. you will work in close cooperation with product operation specialists and will provide insights about the products and the customer experience to the team. currently, we sell through 5+ channels (amazon, walmart, ebay, d2c etc.) and in 15+ countries globally. more to come! join us now to explore the world of international e-commerce and learn more about one of the most disruptive environments nowadays. responsibilities: process customerschr(39) messages: answer pre-sale questions, troubleshoot product issues, arrange refunds and replacements, provide invoices, reply to claims and chargebacks process negative reviews and feedback adhere to the companychr(39)s tone of voice communicate with couriers and file claims for lost packages coordinate with other teams to support business growth requirements: at least 1 year of working experience, ideally in customer support good communication skills, readiness to help customers and address their needs attention to detail, problem-solving skills, and can-do attitude to work being ready to roll up your sleeves and get things done proficiency in english, both written and verbal proficiency in other languages (german, french) is an advantage