Customer Support Specialist

компания "huawei" background huawei consumer business group (cbg) covers smartphones, pc and tablets, wearables, mobile broadband devices, family devices, and device cloud service, and is the third-largest smartphone manufacturer in the world. huawei consumer bg is dedicated to delivering the latest technologies to consumers and sharing the happiness of technological advances with more people around the world. walk the walk and make dreams come true. key responsibilities analysis and monitoring of huawei products in the market; answering customer comments and questions in social media networks; support customers regarding technical questions about the products; analysis of requests and complaints from consumers, making changes to the existing script and database; organization of effective communication with the customer, increasing loyalty to the huawei brand by finding and offering optimal solutions to the customer to the issues; developing approaches and response patterns in social media. professional attribute bachelorchr(39)s degree or above, technical major is preferred; english proficiency - upper-intermediate and above; experience in customer support; knowledge in the field of electronics and modern gadgets; technical knowledge of mobile phones, android, ios; good sense of teamwork, learning skills, communication and coordination skills. what we offer global cooperation, fast-developing business, opportunity for professional growth and career development; working time: 5/2 since 9.30 a.m. to 18.00 p.m.; flexible format of work: remote + office; opportunity for professional growth and career development; competitive salary; medical insurance; mobile phone allowance and another benefits.