Customer Support Specialist

компания "pre-interviews" a company specializing in airbnb short-term rental management in vancouver (canada) is looking for a customer support specialist. in the past year, we have been maintaining more than 100 units and have had over 5000 guests. job description: we provide 24/7 guest support online and over the phone. you will be in communication with the guests during your 8-hour shift, responding to inquiries, coordinating with the cleaning team, etc. responsibilities: - handle all inquiries, consultations, and bookings - control check-in, check-out, key exchanges - provide information, 24/7 guest assistance (within your shift) - create listing descriptions and guestschr(39) instructions as needed - interact with guests and airbnb regarding their reservations - work closely with the cleaning team and handyman - perform support of users of our software requirements: - must: excellent level of writing and speaking english - creative writing skills - the doer personality - loads of empathy, patience, and a positive approach - analytical mindset - confident computer user preferable: - bachelor or equivalent in linguistics, education - experience working in the travel business - experience working with airbnb - experience working remotely we offer: - work in the young, ambitious, and professional team - shiftchr(39)s schedule: 17:00 - 01:00 vancouver time (07:00 - 15:00 novosibirsk time or 03:00 - 11:00 moscow time) - monthly payments on your bank card - the salary is 2000-2500 rub per shift (2/2, 15-16 shifts per month) - working under a job subcontract how to apply: send your cv in english with the subject line "customer support specialist bnbcare" to our email. please include a brief covering letter explaining why you want this job.