Technical support specialist

компания "i-link" responsibilities respond to and resolve customer questions through the chat, email, and telephone calls quickly and effectively; assist with onboarding, educating, and supporting our customers through their journey; help and provide guidance for our customers with technical questions about our fintech product; writing instructions for our customers; reporting bugs related to the support chat in discord. requirements 1 year experience in a similar position; ability to communicate in english with customers, product and engineering; experience supporting complex b2b or enterprise applications is a plus; experience working with logs and monitoring tools is a plus; sql knowledge, to be able to write (relatively simple) database queries is a plus. what we offer official employment. regular salary increase based on performance once every 3 months. as well as... flexible schedule start your working day any time before 13 pm (gmt+7). free taxi for employees after 21 pm. cozy office in the city center our office on kirov avenue 58 can be easily reached from anywhere in the city. the common space is divided into separate zones for comfortable interaction of different departments - 1000 squares in total. there is always coffee, tea and sweets in the kitchen. separate hookah room for hookah thursdays. english courses we will test and determine your level for comfortable learning and maintaining the current level of the language. individual lessons with a teacher in the office or online. sport we pay for your classes 2-3 times a week with a personal trainer in the pulsar gym. we rent a hall for basketball, volleyball and paintball for the weekend. self-education, courses and conferences we will pay for courses, books and online / offline conferences to improve your skills. we sponsor and co-finance your development and professional growth! corporate joys you will not be left without a birthday present! at corporate parties, we go to concerts and bars, relax outside the city and go through quests. hookah thursdays, where we discuss the latest company and it news.