Technical support specialist

компания "lanck telecom" lanck telecom team has been working on global telecommunication market for more than 20 years. our main projects are related to the development of solutions for international operators, voice data and sms services. and also we create unique niche products for our clients. lanck telecom is a distributed team of professionals, using modern technology stack and all actual tools for effective work. if you want to grow in the telecom industry,you havenchr(39)t decided what you want to do next,you have attentiveness, a desire to learn, develop and maintain the level of english,we will be happy to meet you for an interview for the position of technical support specialist in our company! responsibilities: monitoring the companychr(39)s existing ip telephone network (working with reports and schedules); providing feedback to related departments on critical issues based on the results of monitoring; processing of requests to verify the quality of communication in different areas (countries) by making test calls (not call center); providing feedback to call operators and internal customers on processed requests via email (80% of the time) or phone (20% of the time). requirements: english (written) - intermediate level; pc user; analytical mind, responsibility, attentiveness, positive attitude; the opportunity to work on a shift 12-hour schedule (day and night shifts) after the internship. conditions: the prospect of growth in a stable and successful international company; education - we will teach you everything you need to have fun at work! probationary period (period of training before an independent exit at the shifts) - 3 months, schedule 5 / 2 (approximately from 10:00 to 18:30); schedule after the internship - flexible / shift 12 hours (night from 21.00 - 9.00, day shift from 9.00 - 21.00); payment for the period of training - 25 000 p, then the shift work schedule (at least 14 shifts / month). wages depending on the number of day and night shifts to 35000 rubles; the young professional team; health insurance; corporate activities; a comfortable office we conduct interviews on zoom (video). the format of going to work agreed upon individually (in the office or remotely).