Technical support engineer

компания "солбегсофт" our customer is the worldchr(39)s first open source online video platform, providing video solutions, software and services for video creation, publishing, management, engagement, monetization and analysis.we are looking for a proactive, open minded person, with a very good communication skills and solid technical troubleshooting and problem-solving experience. responsibilities: leading the analysis and resolution of technical issues arising with media processing integrations (cloud-based). troubleshooting system integration, compatibility, product level, and customer ecosystem faults using monitoring tools, queries, and logs. planning and implementing upgrade and expansion procedures. monitoring the deployed system as necessary. answering questions from customers and prospective customers about the features and capabilities of the tv & media products. escalation calls with customers’ top management. requirements: at least 3 + years of experience in a customer-facing support role (external b2b). previous experience supporting software (saas). strong technical troubleshooting and problem-solving skills. demonstrable knowledge of web technologies and terminology (e.g. html/css, ajax, java, php, http/s, etc.). deep technical knowledge of one or more of the following disciplines: video compression/optimization (mpeg-2, mpeg-4, hevc), digital video broadcast, video servers, streaming technologies, dpi, and ip networking. at least 2 years of experience with ott delivery protocols (abr, hss, hls, dash) and mpeg2-ts, cdns -mandatory. will be as advantages: previous experience with webrtc and/or video conferencing software. knowledge of coding languages (such as java, python, ruby, etc.), api libraries, and db. experience working with aws cloud solutions or equivalent. social package: flexible schedule. 100% paid sick leaves. health insurance. in-company library: any technical literature that youchr(39)ve ever dreamed about. advanced training courses and professional conference participation payment. paid certification. english classes. in-office gym, tennis table, under-roof bike parking and even more. sport compensation. social events, team buildings and special gifts. what is solbeg_? a stable company with 14+ years of history and htp membership. 600+ employees with offices in minsk, brest, new york, san diego, mumbai, warsaw, moscow. a great mix of older and younger generations of engineers (the average age of our team is 32 years old). a combination of multicultural engagement and respect for belarus culture. a passion for new technologies and environmental concerns. a flexible work environment that encourages work-life balance. solbeg_ is committed to a diverse workforce and is an equal opportunity employer.